All maintenance issues—including emergencies—must be reported through our maintenance portal:
https://rentman.online/login.php
The log in details for this will have been sent to you at the start of your tenancy.
Out of hours Emergency Maintenance – What to Do
Is it an emergency?
If you have a genuine maintenance emergency outside of office hours, including weekends and Bank Holidays, please call our emergency phone line:
0115 773 3335
Please only use this number when our office is closed. Our out-of-hours provider will deal only with genuine maintenance emergencies.
What is classed as an emergency?
A maintenance emergency includes:
For any immediate, life-threatening emergency or criminal activity, call 999.
For other emergencies, the following numbers may be useful:
We understand that some maintenance problems can be inconvenient or frustrating, but not every issue requires an emergency call-out.
For example, a blown lightbulb is inconvenient, but it is not considered an emergency and can safely be reported for repair on the next working day.
Similarly, an apparent loss of electricity may have a simple solution. Before contacting the out-of-hours team, please check whether the issue can be resolved safely yourself.
If you lose electricity:
When should I report an issue?
If the problem does not pose an immediate threat to your health, safety, or property, it is not considered an emergency.
If the issue can safely wait until the next working day, please report it through our maintenance portal:
https://rentman.online/login.php
Our in-house maintenance team will then deal with the issue during normal working hours.
Please help us keep the emergency service available for genuine emergencies by only calling the out-of-hours number when an immediate response is required.
https://rentman.online/login.php
The log in details for this will have been sent to you at the start of your tenancy.
Out of hours Emergency Maintenance – What to Do
Is it an emergency?
If you have a genuine maintenance emergency outside of office hours, including weekends and Bank Holidays, please call our emergency phone line:
0115 773 3335
Please only use this number when our office is closed. Our out-of-hours provider will deal only with genuine maintenance emergencies.
What is classed as an emergency?
A maintenance emergency includes:
- No heating in your property during the winter months
- No hot water
- No electricity in your property
- A continuous leak or flooding that cannot be contained
- An insecure property, for example, a broken external door or window that leaves the property unsecured
For any immediate, life-threatening emergency or criminal activity, call 999.
For other emergencies, the following numbers may be useful:
- Electricity Emergency Line: 0800 6783 105 – for loss of electricity in your home or the wider area
- Gas Emergency Line: 0800 111 999
- Police Non-Emergency Line: 101
We understand that some maintenance problems can be inconvenient or frustrating, but not every issue requires an emergency call-out.
For example, a blown lightbulb is inconvenient, but it is not considered an emergency and can safely be reported for repair on the next working day.
Similarly, an apparent loss of electricity may have a simple solution. Before contacting the out-of-hours team, please check whether the issue can be resolved safely yourself.
If you lose electricity:
- Check whether your neighbours or the wider area are also without power.
- Check your fuse box to see whether a switch has tripped.
- If a switch has tripped, you can reset it by switching it back on.
When should I report an issue?
If the problem does not pose an immediate threat to your health, safety, or property, it is not considered an emergency.
If the issue can safely wait until the next working day, please report it through our maintenance portal:
https://rentman.online/login.php
Our in-house maintenance team will then deal with the issue during normal working hours.
Please help us keep the emergency service available for genuine emergencies by only calling the out-of-hours number when an immediate response is required.